Question 1

When does the $60.00 two-hour rate apply?

Accepted Answer

Any 2-hour session on a weekday (Mon–Fri) that sits inside 10am–4pm — so a start between 10am and 2pm — is $60.00+GST instead of the standard $100.00+GST. Evenings and weekends are the standard rate.

Question 2

Is there a deposit?

Accepted Answer

No deposit for standard 1 or 2-hour sessions — pay in person at the start by card or cash. The 10-hour pack is prepaid — book your first session online and we'll sort payment with you.

Question 3

What if I want more than 2 hours?

Accepted Answer

Get in touch — sessions over 2 hours and recurring weekly slots are quoted directly. Email info@unit20.nz with your dates.

Question 4

What about groups bigger than 4?

Accepted Answer

The room takes up to 8. Groups of 5–8 add a flat surcharge — $20.00+GST on a 1-hour session, $30.00+GST on a 2-hour session — added automatically when you book.

Question 5

How late can I book?

Accepted Answer

On a quiet day, online booking closes 4 hours before a session starts — that's the time we need to open up and check the gear over before you walk in. If the studio is already open that day for an earlier session, that work is done, so anything from that session onwards is bookable right up to 30 minutes before. Either way, if you're stuck, email info@unit20.nz and we'll tell you straight away whether we can do it.

Question 6

How does the cancellation policy work?

Accepted Answer

Give us 24 hours' notice to move or cancel free of charge. Inside 24 hours we may charge for the booked time.

Question 7

Can we go over our booked time?

Accepted Answer

If the room's free after your slot, you're welcome to run on and we'll square up the extra on the night. We hold a 15-minute buffer between sessions either way.

Pay as you go, no contracts.

Pay as you go

10-hour bulk pack

The fine print, plainly.